Service notice
Changes affecting .RU and .SU domains
Dear valued customer,
Following recent changes to the .RU and .SU top-level domains, we are currently unable to process nameserver updates or renewals for base domains. There is no estimated date for when these services will be restored. We apologise for the inconvenience this causes and thank you for your patience while the situation remains unresolved.
If you have a Protection Plan
A new account has already been set up for you, and your services have been migrated to our new billing portal. You can sign in there to view and manage them.
If you have a base domain
You have two options:
- Keep using the domain until it expires. Once it has passed the grace period, it can be renewed.
- Ask us to recover the domain. Recovery costs between $1,000 and $5,000 per domain, per instance, depending on the complexity of the case.
To arrange a recovery or to talk through your options, please contact us on Telegram at @xuidSales.
Registering a new domain
If you would like to register a new domain with our shared trustee service, or with a Protection Plan (which we recommend), please visit our new billing portal.
Thank you for your understanding.
The xUID team